Incident Investigations

An objective assessment of a reported incident, designed to identify areas of non-compliance or ineffectiveness together with potential improvements.

Our team of experienced professionals has extensive experience in conducting incident investigations across a wide range of industries. Our investigation process is designed to provide a comprehensive evaluation of a reported incident in areas such as risk management, governance processes, staff training and effectiveness, and opportunities to improve processes and staff engagement.

We tailor each investigation to meet the specific needs of our clients, including benchmarking against industry best practices and ISO gap analysis if appropriate, and our evaluations often include confidential one-on-one interviews with management and staff to gain a comprehensive understanding of the incident and its causes. We provide a culturally and psychologically safe environment to tease out nuanced insights on potential areas of weakness. We work closely with our clients throughout the investigation process to ensure that they understand the evaluation findings and recommendations, and to help them implement any necessary changes to their practices.

Our evaluation reports include practical recommendations for enhancing organisational governance and ensuring effective implementation, and we work closely with your management and staff to develop an implementation plan for any recommended changes. This ensures that management is able to effectively address any identified areas of weakness and provide evidence of improvement to the organisation's leadership and external authorities as needed.

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